At Cherry Shrimps UK, we take pride in ensuring your shrimp arrive healthy and thriving. We guarantee the safe arrival of all our shrimp, providing peace of mind for your purchase. If your shrimp arrive Dead on Arrival (DOA), we will offer a refund or replacement based on the guidelines below.
How We Ensure Safe Shipping:
• Careful Packaging: We package our shrimp in temperature-controlled, breathable bags to minimize stress during transit.
• Speedy Delivery: We ship orders using express delivery services to reduce transit time and ensure shrimp arrive quickly.
• Monitoring Conditions: We monitor weather and temperature conditions to decide the best time to ship, ensuring shrimp are not exposed to extreme conditions.
Dead on Arrival (DOA) Policy:
In the rare event your shrimp arrive DOA, follow these steps to report the issue:
1. Contact Us Promptly: Notify us within 1 hour of receiving your shrimp by sending an email to our support team.
2. Provide Clear Evidence: Include a clear, undistorted photo of the deceased shrimp in the unopened breather bag within 2 hours of receipt.
3. Refund or Replacement: Upon receiving satisfactory evidence, we will issue a replacement or refund for the shrimp. Please note, shipping costs are non-refundable.
Additional Shipping and Arrival Tips:
• Be present to sign for your delivery on the scheduled date.
• Avoid placing orders during periods of extreme temperatures unless arrangements have been made for safe shipping.