We ensure that your shrimp will arrive healthy and thriving! Our Guaranteed Safe Arrival policy means that you can shop with confidence, knowing that if any issues arise during transit, we’ve got you covered. Should you encounter any problems, simply contact us with proof, and we’ll arrange a replacement or refund—no questions asked. Your shrimp’s health and satisfaction are our priority!
Dead on Arrival Reporting Policy
In the rare event that your shrimp arrive Dead on Arrival, we ask that you notify us via email within 1 hour of signing for your package. To process your claim, please provide the following within 2 hours of receiving the shipment:
• One clear photo of the deceased shrimp in its original, unopened breather bag.
All images must be clear and undistorted to ensure we can assess the situation properly. Claims without clear photographic evidence cannot be processed.
Please note that failure to sign for the package on the agreed delivery date will void the DOA claim. Once we receive satisfactory evidence, we will quickly issue a refund for the shrimp. However, postage costs are non-refundable under any circumstances.
Your shrimp’s health is our top priority, and we aim to resolve any issues promptly and fairly.